Shipping & returns

 

 

Free Shipping Policy

We are happy to pay all shipping charges on orders of $99 or more, after applied discounts and before taxes. It's our way of saying thank you.

Shipping Options

Your order will be shipped between 3-7 business days following the date of the invoice.  Orders under 99$ will be charged 10$ across Canada. 

If you decide to pick up your order, please allow us 1-3 business days to process it.  You can pick up your order only once you received your email confirmation.  Pls make sure to have it on hand for the pick up. 

Delivery

All orders are shipped according to the option you chose and to the address you provided, unless we can ship a faster way. An email is sent after each purchase to confirm your order and address. If you see any changes or errors, please contact our Customer Support Toll Free at 1 (844) 225-7253 and we will gladly help you.

Please note that deliveries will be done by Post Canada and you will receive a tracking number by email.

Certain restrictions or conditions may apply in certain provinces or territories.

Returns & exchanges

In order to return merchandise, you must obtain an RMA number from ParfumDirect. You may return any unopened merchandise (except Beauty items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Beauty items due to health reasons. Please make your selections carefully.